frequently asked questions
Have a question? We have an answer!
HOW BIG IS MY FILE?
The vast majority of customer files are small enough to send as an email attachment.
There are several ways to determine file size. In Windows computers, right click on the file and select Properties. One of the items shown will be Size - anything less than 10 MB (10,000 KB) can normally be sent as an email attachment.
WHAT FILE FORMATS ARE ACCEPTABLE WHEN SENDING A FILE?
Recommended:
• PDF – Adobe Acrobat document is the most common and preferred file format for submitting files.
Other compatible formats:
• EPS – Adobe Illustrator Artwork
• AI – Adobe Illustrator Artwork
• CDR – Corel Draw document (converted to curves)
• JPG – JPEG Image
• TIF – TIFF Image
• DOCX or DOC– Microsoft Word file
• XLSX or XLS– Microsoft Excel file
• PPTX or PPT – Microsoft PowerPoint file
• PUB – Microsoft Publisher file
WHAT ARE SOME TIPS TO GIVE THE BEST RESULTS WHEN SENDING A FILE FOR PRINTING?
• Avoid using most logos or images from the internet. They tend to be low resolution (72 or 96 dpi) and will appear fuzzy when printed. Try to find images saved at 300 dpi.
• Design the file to 100% of finished size
• If the file bleeds, extend the image at least 1/8" beyond the edge of the page's final dimensions for all sides
• If your file is in Microsoft Word, Excel, PowerPoint or Publisher format, try to save the files as a PDF before sending. If you can't save it as a PDF, please drop by to see a proof or we can email a PDF to you before printing.
WHAT IS A BLEED?
A bleed is when your image touches the edge of the page (leaving no white margin) after trimming. If you want a bleed on your document, be sure to extend the image at least 1/8" bigger than the finished page size.
WHY DO COLOURS LOOK DIFFERENT ON MY MONITOR THAN WHEN PRINTED?
The colours you see on your screen will rarely be exactly the same when printed.
Monitors (even high quality) use RGB technology and reproduce colours a different way compared to documents printed on paper. Always check a hardcopy proof of your file before printing begins.